Providing Quality Customer Service: Taking Care of Your Customers - Before Someone Else Does!

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Name: Providing Quality Customer Service: Taking Care of Your Customers - Before Someone Else Does!
Date: March 21, 2018
Time: 8:00 AM - 11:00 AM EDT
Event Description:
Improve your customer service skills and develop enhanced customer service standards! The most valuable assets that a company has are its customers. Attracting and retaining customers is key to success in any industry and quality-run companies need to continually look for ways to improve their customer relationships. 
This training is for any organization that is committed to providing quality customer service. A number of organizations profess to have customer service, but they do not train their associates to understand what that means. Discover how to increase your skills to attract and maintain customers.

Develop Your Knowledge and Learn More About:
  • How to evaluate your customer service standards
  • What happens with dissatisfied customers
  • Positive behaviors with a Customer Service Representative (CSR)
  • Professionalism within your organization
  • Process and outcomes for customer service
  • Customer service issues can be avoided
Who Should Attend:
Anyone who wants to improve their organization's customer service experience, and anyone who wants to personally improve their customer service skills.
Location:
ABC Keystone
135 Shellyland Drive
Manheim, PA
Date/Time Information:
March 21, 2018
8:00am - 11:00am
Contact Information:
Pauline Wilton
Fees/Admission:
$135 per BIA Member
Please register by March 13, 2018
Price includes: various course materials, certificate of completion
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