• Conflict Management: Turning Conflicts into Opportunities!

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    Name: Conflict Management: Turning Conflicts into Opportunities!
    Date: April 24, 2018
    Time: 8:00 AM - 11:00 AM EDT
    Event Description:
    Properly managed conflict can improve outcomes. Learn how to implement strategies to limit the negative aspects of conflict and to increase the positive aspects. Discover how to choose and execute the strategy that best fits the situation and to successfully handle conflict while developing cooperation. This interactive training session will develop one's skills on how to deal with conflict within the organization and with other coworkers.

    Benefits of Attending:
    • Discover how to assess your skills related to dealing with conflict
    • Discover ways to sense conflict
    • Learn the positive and negative flow of conflict
    • Learn the five step process in resolving conflict
    • Discover why it is important to establish ground rules for resolving conflict
    • Learn why it is important to use "I" messages
    • Practice conflict resolution skills and receive feedback
    Who Should Attend:
    Anyone who is having difficulty with resolving conflict and anyone who wants to improve how their organization resolves conflict should attend. 
    ABC Keystone
    135 Shellyland Road
    Manheim, PA
    Date/Time Information:
    April 24, 2018
    8:00am - 11:00am
    Contact Information:
    Pauline Wilton
    $140 per BIA Member
    Please register by April 16, 2018
    Price includes various course materials and certificate of completion

    For more information and/or to register please contact Pauline Wilton
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